Frequently Asked Questions
Everything you need to know about shopping with Black Diamond Australia
What are your shipping options within Australia?
We offer standard shipping for $10 and express shipping for $15. Orders over $150 qualify for free standard shipping nationwide. Most orders are processed within 24-48 hours.
What is your return policy?
We accept returns on all full-priced items within 30 days of purchase, provided they are in original condition with tags attached. Please note that for hygiene reasons, earrings and intimates cannot be returned.
How do I know which size to choose?
Each product page features a detailed size guide specific to that garment. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.
Do you offer international shipping?
Yes, we ship to selected international destinations including New Zealand, the UK, and the USA. International shipping costs and delivery timeframes are calculated at checkout based on your location.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Klarna for your convenience.
Are your materials ethically sourced?
At Black Diamond Australia, we are committed to sustainability. We partner with manufacturers who adhere to fair labor practices and prioritize high-quality, durable fabrics to ensure your pieces last for seasons to come.