Returns & Exchanges
At Black Diamond Australia, we want you to be completely satisfied with your purchase. If your fashion pieces aren't quite right, we offer a 30-day window for easy returns and exchanges on all eligible items.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Ensure all garments are in their original condition, unworn, and with tags attached before securely placing them back in their original packaging.
Ship It Back
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any Australia Post location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or dispatch your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing